Ogababa Ltd – Return & Refund Policy

Effective Date

01/10/2025

1. General Return Conditions

You may request a return or exchange if:

- The item received is damaged, defective, or not as described.

- The item was wrongly delivered (wrong size, colour, variant).

- The item is eligible for return under the vendor’s listing.

Items must be returned:

- Within 7 days of delivery.

- In unused, unwashed, and original condition.

- With all original tags, packaging, and receipts included.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

- Perishable goods (e.g., fresh foods, poultry)

- Custom-made or personalized products

- Health and personal care products (e.g., cosmetics, undergarments)

- Sealed items that have been opened (e.g., packaged medicines, hygiene items)

- Items marked “final sale” or “non-refundable” on the product page

3. Return Process

To initiate a return:

1. Log in to your Ogababa account.

2. Go to “My Orders”, select the item and click “Request Return”.

3. Upload clear photos of the item if it is damaged, defective, or wrong.

4. Await review and confirmation email from our support team.

5. Package the item securely and return to the vendor’s address or a designated Ogababa hub.

Return shipping cost:

- Will be covered by the seller if the error is from them.

- Will be covered by the buyer if it’s a change of mind.

4. Refunds

Once your return is received and inspected, your refund will be processed:

- Refund will be made within 5–10 business days via your original payment method or Ogababa wallet.

- If the item was part of a bundle, only the returned portion will be refunded.

- Delivery charges may not be refunded except in cases of seller fault.

5. Exchanges

Exchanges are subject to item availability. You may choose:

- Same item different size or colour

- Alternative product of equal or lesser value

If the new item is more expensive, you will be required to pay the difference.

6. Dispute Resolution

If a resolution cannot be reached directly between buyer and seller, Ogababa Ltd will mediate and make a final decision based on evidence provided.

7. Contact Us

For return inquiries, contact us at:

Email: support@ogababa.com

Tel: 0814 913 8890